Privacy Policy

1 Introduction

AI ChatBot ("we", "our", or "the App") is a Shopify application that provides an AI-powered live chat widget for Shopify merchants. This Privacy Policy explains what data we collect, how we use it, and how it is protected.

By installing and using AI ChatBot, you (the merchant) agree to this policy. If you do not agree, please uninstall the app.

2 Data We Collect

We collect only the minimum data required to provide the service:

• Store information: Shop domain, store name, and access token provided by Shopify during installation.
• Product data: Product titles, descriptions, prices, images, and URLs — synced from your store to power AI responses.
• Chat conversations: Messages exchanged between your customers and the AI chatbot, stored per session.
• Customer contact details: Name, email address, and phone number — only if entered by the customer in the pre-chat form (if enabled).
• App settings: Your customization preferences such as bot name, colors, and AI configuration.

3 How We Use Your Data

• To provide and operate the AI chat service on your storefront.
• To generate relevant AI responses using your store's product catalog.
• To display chat history in your admin dashboard.
• To send email notifications to you when a customer initiates a chat (if enabled).
• To improve app performance and reliability.

We do not sell, rent, or share your data or your customers' data with third parties for marketing purposes.

4 Third-Party Services

We use the following third-party services to operate the app:

• Google Gemini AI — powers the AI chat responses. Customer messages are sent to Google's API to generate answers. Google's privacy policy applies: policies.google.com/privacy
• Shopify — provides the storefront and merchant account infrastructure. Shopify's privacy policy: shopify.com/legal/privacy
• Resend — used to send email notifications to merchants. Resend's privacy policy: resend.com/legal/privacy-policy

5 Data Storage and Security

All data is stored securely on our servers. We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Chat sessions and product data are stored in an encrypted database. Access tokens are stored securely and never exposed publicly.

6 Customer Data (End Users)

As a merchant using this app, you are the data controller for your customers' personal data. You are responsible for ensuring your use of this app complies with applicable privacy laws (e.g., GDPR, CCPA) in your jurisdiction.

• Customer chat messages are stored to allow you to review conversations in your admin dashboard.
• Customer contact details (if collected via pre-chat form) are stored and displayed only to you, the merchant.
• Customers may request deletion of their data by contacting you directly.

7 Data Retention

• Chat history is retained as long as your store has the app installed.
• Upon app uninstallation, your store data and chat history are deleted within 30 days in accordance with Shopify's mandatory data deletion requirements.
• You may request early deletion of your data by contacting us.

8 Your Rights

As a merchant or as one of your customers (where applicable), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to processing of your data.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us using the details below.

9 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the app after changes constitutes acceptance of the updated policy.

10 Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: